Shipping policy

Shipping Policy: 

• All of our products are hand made in small batches and require a production time (typically 5-10 days, and potentially longer in peak times--summer, major holidays, etc).

• Shipping typically takes 5-7 business days in Canada, and longer internationally. If you have a question about the status of your order, please contact us at woodandheartdesignco@outlook.com. Should there be a reason for delay with your order, you will be contacted via email. Please check your junk mail if you think you should have received an email. 

• If you provide the wrong address for whatever reason, please contact woodandheartdesignco@outlook.com with your name and order number as soon as possible to adjust it. Packages that have been mailed with the wrong address at the fault of the customer (customer failed to provide missing apartment number, wrong street name, number, etc.) will not be reshipped until the return shipping, as well as the additional shipping fee to ship the package back out to you is paid for. 

• Should you not receive your package even though the tracking says delivered, you must inform us within 15 days.